ITSPEC (CUSTSPT) (TITLE 32)
As an IT SPEC (CUSTSPT), GS-2210-11, you will serve as a technical expert on all supported automated systems utilized throughout the state. Develop and maintain the customer service database for all service requests. Perform intensive collection and analysis of data from the customer service database to create trend reports, performance reports, and future requirements for all areas of Information Management. Research trends and patterns to implement new or improved communications methods and procedures. Conduct site surveys for information systems designed to verify adequacy of network operations and ensure customer needs are met. Install and maintain hardware devices supporting a broad range of information systems employing multiple network and local operating systems and highly sophisticated client server software. Install and configure workstation or network operating systems, and applications software on a wide range of configurable information systems devices. Perform operational tests on equipment in test array or operational configuration prior to issue or installation to ensure proper operation and absence of hardware, software, device or network conflicts. Perform other duties as assigned. Military Grades:
E-1 to CW-2 Compatible Military Assignments:
25, 254A, 255A, 255N, 255S GENERAL
Experience:
Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems. SPECIALIZED
Experience:
Must have at least 36 months experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.
Estimated Salary: $20 to $28 per hour based on qualifications.
E-1 to CW-2 Compatible Military Assignments:
25, 254A, 255A, 255N, 255S GENERAL
Experience:
Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems. SPECIALIZED
Experience:
Must have at least 36 months experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.
- Department:
2210 Information Technology Management - Salary Range:
$65,141 to $84,682 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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