Program Support Assistant 53003A
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/13/2020. GS-06 Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. OR; VRA:
Are you applying based upon your eligibility for consideration as a VRA applicant? Examples of VRA eligibility are, but not limited to:
you must have been separated under honorable conditions (this means an honorable or general discharge). Also, you must be:
a disabled Veteran; OR a Veteran who served on active duty in the Armed Forces during a war, or in a campaign or expedition for which a campaign badge has been authorized (you must have received the campaign badge or medal); OR a Veteran who, while serving on active duty in the Armed Forces, participated in a United States military operation for which you received an Armed Forces Service Medal; OR a recently separated Veteran (separated within the past three years). VRA eligibles may be appointed to any position for which qualified up to GS-11 or equivalent; the promotion potential of the position is not a factor. (Please include in your application copies of your Certificate of Release or Discharge from Active Duty, DD-214, or other proof of your service.). Further information may be obtained from:
https:
//www.opm.gov/policy-data-oversight/veterans-services/veterans-services-faqs/?cid=3fe5da44-f38f-4952-b6f4-8fd170ceb6d5 OR:
30% Disabled Veteran/Schedule A:
Are you eligible for consideration for a noncompetitive appointment based upon a severe disability (Schedule A appointment 5 CFR 213.3102 u, Appointment of persons with disabilities; intellectual disabilities, severe physical disabilities, or psychiatric disabilities; and/or Disabled veterans with a compensable service-connected disability of 30% or more? Please include with your application packet a letter any necessary documentation. More information may be located at:
https:
//www.opm.gov/disability/appempl.asp You may qualify based on your experience as described below:
GS-06 Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Ensures that all pertinent information is gathered and entered into automated systems in a timely and accurate manner. Processes and validates first party refunds, and validates the demographic information of the customer to ensure the receipt of any resulting refund. Collects, compiles and/or tracks data for the preparation of statistical, financial and/or administrative reports on an ad hoc or recurring basis. Independently prepares written documents such as correspondence, memoranda, reports, pamphlets, and similar documents daily. Handles conflict and problems in dealing with customers constructively and appropriately. Note:
Evidence of specialized experience must be supported by detailed documentation of duties performed in positions held on your resume. You must provide work experience information such as hours per week, salary, and starting/ending dates of employment (month and year format) to establish you have one (1) full year of Specialized Experience at or comparable to the required grade level. You will be rated on the following Competencies for this position:
Customer ServiceInsuranceOperating SystemsProblem Solving Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is primarily sedentary with long periods of sitting at a desk, working with computers daily. Some work may require walking in offices and similar areas for meetings. Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite. The work does not require any special physical effort. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. OR; VRA:
Are you applying based upon your eligibility for consideration as a VRA applicant? Examples of VRA eligibility are, but not limited to:
you must have been separated under honorable conditions (this means an honorable or general discharge). Also, you must be:
a disabled Veteran; OR a Veteran who served on active duty in the Armed Forces during a war, or in a campaign or expedition for which a campaign badge has been authorized (you must have received the campaign badge or medal); OR a Veteran who, while serving on active duty in the Armed Forces, participated in a United States military operation for which you received an Armed Forces Service Medal; OR a recently separated Veteran (separated within the past three years). VRA eligibles may be appointed to any position for which qualified up to GS-11 or equivalent; the promotion potential of the position is not a factor. (Please include in your application copies of your Certificate of Release or Discharge from Active Duty, DD-214, or other proof of your service.). Further information may be obtained from:
https:
//www.opm.gov/policy-data-oversight/veterans-services/veterans-services-faqs/?cid=3fe5da44-f38f-4952-b6f4-8fd170ceb6d5 OR:
30% Disabled Veteran/Schedule A:
Are you eligible for consideration for a noncompetitive appointment based upon a severe disability (Schedule A appointment 5 CFR 213.3102 u, Appointment of persons with disabilities; intellectual disabilities, severe physical disabilities, or psychiatric disabilities; and/or Disabled veterans with a compensable service-connected disability of 30% or more? Please include with your application packet a letter any necessary documentation. More information may be located at:
https:
//www.opm.gov/disability/appempl.asp You may qualify based on your experience as described below:
GS-06 Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Ensures that all pertinent information is gathered and entered into automated systems in a timely and accurate manner. Processes and validates first party refunds, and validates the demographic information of the customer to ensure the receipt of any resulting refund. Collects, compiles and/or tracks data for the preparation of statistical, financial and/or administrative reports on an ad hoc or recurring basis. Independently prepares written documents such as correspondence, memoranda, reports, pamphlets, and similar documents daily. Handles conflict and problems in dealing with customers constructively and appropriately. Note:
Evidence of specialized experience must be supported by detailed documentation of duties performed in positions held on your resume. You must provide work experience information such as hours per week, salary, and starting/ending dates of employment (month and year format) to establish you have one (1) full year of Specialized Experience at or comparable to the required grade level. You will be rated on the following Competencies for this position:
Customer ServiceInsuranceOperating SystemsProblem Solving Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is primarily sedentary with long periods of sitting at a desk, working with computers daily. Some work may require walking in offices and similar areas for meetings. Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite. The work does not require any special physical effort. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0303 Miscellaneous Clerk And Assistant - Salary Range:
$38,921 to $50,598 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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