Layaway Associate

Company Name:
Sears Holdings
Provides "World Class" Member Service by surprising and delighting our members every day. Processes all layaway transactions in a fast efficient manner.
Ensures customer care and selling are #1 priority
Processes all layaway transactions in a fast efficient manner
Communicates daily with the management team in the processing of Return to Shelf (RTS) reports in an effort to reduce seasonal shrink
Possesses knowledge of all areas of the store including specific locations of merchandise
Ensures that Return to Shelf (RTS) merchandise is processed and returned to sales floor Attach labels to the RTS report for Loss Prevention Manager to review
Adheres to policies in the processing of check and credit card transactions
Strong understanding of all register functions including how to process all transactions and forms of tender
Affixes labels to merchandise or packages to ensure customer satisfaction
Processes refunded merchandise immediately to maintain accurate integrity and shrink opportunities
Promotes the use of our credit card, Smart Plans, and add-on sales
Possesses knowledge of the store, services, and locations of merchandise
Ensures that department personnel pick up high-ticketed merchandise immediately
Displays strong skill sets in use of the Remote Maintenance Unit (RMU)
Follows corporate guidelines relating to Merchandise Claims & Control (MCC), Known-Loss Merchandise, and open/empty packages
Makes eye contact, smiles and greets all customers that come within ten feet of associate
Engages in friendly conversation with customers to build customer relationships
Assists in handling and resolving customer issues and complaints If you can not help the customer, find someone who can
Demonstrates "Take customer to the merchandise" policy
Performs other duties as assigned
Strong reading, writing, oral, and arithmetic skills
Ability to possess a positive, friendly demeanor
Ability to lift and move merchandise, typically a minimum of 20lbs
Repetitive bending, lifting, stretching and reaching skills
Ability to be cross-trained
Demonstrate strong skills set in suggestive selling techniques
Ability to understand and follow oral and written instructions
EEO Employer
Requisition ID: 393319BR
Job Function: Customer Service
Employment Category: Seasonal
State: Tennessee (TN)
State or Province/City: SMYRNA
Location: 333 N LOWRY ST,SMYRNA, TN 37167, US
Post Code: 37167
Post Date: 09/26/2014
Brand: Kmart
Business Unit: Stores - Kmart
Store: 09728: SMYRNA, TN

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